Terms of Service

Effective date: October 5, 2026 · Operator: GridReader (“we”, “us”) · Contact: support@gridreader.com

These terms are the agreement between you and GridReader for the AI blueprint-reading, takeoff, quoting, invoicing and construction-business tools at app.gridreader.com. By creating an account or using the service, you accept these terms and our Privacy Policy.

Français (Québec) : Conditions d’utilisation — the complete French version. Customers in Quebec are shown the French version first; if you choose to continue in English, we record that choice when you create your account. For customers in Quebec, if the French and English versions differ, the French version governs.

1. The service

GridReader reads uploaded PDF construction drawing sets using AI and produces material takeoffs (areas, counts, line items), which you can turn into quotes, invoices, purchase orders and related business documents. Plans, page allowances and features are described on the pricing page and in the app.

2. Accounts

• You must be 18 or older and able to form a contract. You give accurate information and keep it current.
• Guard your sign-in. You’re responsible for activity under your account. You can review and revoke signed-in devices in Settings → My account → “Where you’re signed in”.
• You may invite team members; you are responsible for their use of your account.
• Business use only. GridReader is a tool for businesses (contractors, installers, flooring companies and sole proprietors acting for their business). By creating an account you confirm you are using the service for your business and not as a consumer for personal, family or household purposes. If a consumer protection law applies to you anyway, nothing in these terms takes away a right that law gives you.

3. Trials, plans, auto-renewal and page metering

• Free trial. The free trial works as described on the sign-up page and in the app. It does not take a card and does not turn into a paid plan by itself.
• Pages. A blueprint read uses pages from your plan’s monthly allowance. Pages beyond the allowance are read only if you switch extra pages on; they are billed at the per-page rate shown in Billing before the read, up to the monthly cap you set. Page packs are one-time purchases and do not renew.
• Auto-renewal. Every paid plan is billed monthly and renews automatically every month, at the price you accepted, until you cancel. Before any plan starts or changes, the app shows the price, how often it renews and how to cancel, and asks you to tick a box agreeing to it. We keep a record of that acceptance (time, IP address, the wording you saw and its version).
• Annual pricing = a 12-month commitment, billed monthly. If you choose yearly pricing, you pay the lower yearly rate each month and commit to 12 monthly payments. If you cancel before 12 monthly payments have been made, we send one closing invoice for the difference between the monthly and yearly rate for each month already billed — nothing for the months remaining. Months your plan is paused are not billed and do not count toward the 12. After 12 monthly payments the commitment is complete: the plan keeps the yearly rate, renews month to month, and you can cancel with no closing invoice.
• Cancelling. You can cancel online anytime under Billing → Cancel plan. Your plan will not renew again, nothing more is charged (other than a closing invoice described above, if one applies), and you keep paid features until the end of the month you’ve already paid for. Plan payments are not refunded for part of a month, except where the law requires.
• Pausing. Instead of cancelling, you can pause a paid plan for 1–3 months from Billing; nothing is charged while it is paused.
• Reminders. If you have yearly pricing, we email you 15 to 30 days before your 12th monthly payment, when the commitment completes. For every paid plan we also email a reminder once a year, 15 to 45 days (normally 30 days) before each anniversary of the plan’s start, unless the commitment email went out in the previous 60 days. Each reminder states the plan, the price, how often it renews, the next renewal date and how to cancel, with a link to Billing. Reminders come from noreply@gridreader.com; replies go to support@gridreader.com.

4. Payments and taxes

• Plan payments are processed by Stripe. Subscriptions renew until cancelled; failed payments put the plan into a past-due state until the card is updated.
• Your clients’ payments: when you send a client a pay link, the money goes directly to your own Stripe account (Stripe Connect) — GridReader is not a party to that sale, does not hold your clients’ funds, and is not responsible for your relationship with your client, refunds, or chargebacks between you two. Refunds you make in Stripe sync back into GridReader’s records automatically.
• GridReader is not a party to, and has no liability for, any contract, order, sale, delivery, payment, warranty or dispute between you and your clients. Those are solely between you and your client.
• Taxes. Prices may be shown before tax. Applicable GST/HST, provincial sales tax, US sales tax or similar will be charged as required and as configured for your account and Stripe Tax / our billing settings. You are responsible for taxes on amounts you charge your own clients.
• Refunds: as §3 says, when you cancel you keep access to the end of the period already paid, and plan payments are not refunded for part of a period, except where the law requires.

5. AI-generated results — verify before you build

Measurements, counts and takeoffs produced by GridReader are generated automatically from the drawings you upload. They are approximate working numbers to check, not certified quantities, and they are not a substitute for a site measure or for professional judgment. Drawings can be misread: scale errors, hidden or unlabelled rooms, revisions, and scanned or low-quality pages all affect results, and waste factors, product coverage and other defaults the app fills in are assumptions you should review. Always check results against the drawings and the site before ordering materials, fabricating, quoting, or invoicing. You remain fully responsible for how you use the output and for the prices and quantities you give your clients. An empty or partial takeoff means the read did not complete successfully — not that nothing is on the drawing.

6. Your content and feedback

• You keep ownership of the blueprints you upload and the takeoffs, quotes, invoices and documents you create.
• You confirm you have the right to upload what you upload.
• You grant us the limited licence needed to host, process and display your content to provide the service. We do not sell your content. Customer PDFs are not used to train AI models. Corrections you make may be reused to improve results on your company’s later jobs, and we count corrections (geometry and numbers only, no drawing text or images) to find and fix mistakes in our own measuring rules.
• Personal information in your content. When you put other people’s information into the service (for example your clients’ names and addresses, your crew’s hours and locations, or signatures collected on your device), you decide what is collected and why, and you are responsible for having the right to collect it and for telling those people as the law requires. We handle that information on your behalf to provide the service, as described in the Privacy Policy.
• If you send ideas or feedback, you grant GridReader a worldwide, royalty-free licence to use that feedback to improve the service, without obligation to you.
• We may use de-identified, aggregated usage statistics to improve the service.

7. Acceptable use

Don’t: upload content you have no right to use; probe or attack the service (including automated abuse of upload or AI endpoints); resell access without an agreement with us; use the service unlawfully; or upload malware. We may rate-limit, suspend or close accounts that break these rules or the law. Blueprint uploads are for your own project use.

8. Marketplace, suppliers and other parties

GridReader may show supplier or vendor information and support marketplace purchase orders or similar tools.GridReader is not a party to, and has no liability for, any contract, order, sale, delivery, payment, warranty or dispute between users and suppliers or vendors (including marketplace purchase orders). Those relationships are solely between those parties.

GridReader is not responsible for supplier prices, stock, lead times, product specifications or quality. We may remove, edit or stop showing any listing at any time.

More generally, GridReader is not a party to any agreement between you and anyone else you deal with through the service — your clients, suppliers, vendors, crews, installers or subcontractors — including pay links, crew payouts, lien waivers, sign-offs and purchase orders. You are responsible for those relationships and for complying with the laws that apply to them (for example employment, contractor, tax and lien rules).

9. Your quotes, invoices and contracts

Quotes, invoices, proposals and contracts you send to your clients are your documents. You are responsible for the prices, taxes, terms and commitments in them. GridReader provides tools to help you prepare and send them; it does not become a party to those agreements.

10. Crew and scheduling

Suggested dates, crew assignments and related planning features are suggestions to help you organise work. Job-site safety, permits, inspections and building-code compliance remain the contractor’s responsibility. If you turn on crew clock-in with location or job-site checks, you are responsible for telling your crew what is collected and why and for any consent the law requires (in Alberta, for example, the Personal Information Protection Act).

11. Intellectual property and confidentiality of the service

The software, measuring methods, data models, documentation and GridReader brand belong to GridReader (or its licensors). You get a limited right to use the service for your business while your account is in good standing. You may not copy, reverse-engineer, decompile, scrape, or use the service or its output to build a competing product, and you may not use automated tools to extract data from the service beyond normal use of the product features we provide. You will not disclose non-public features, documentation or performance details of the service to competitors or the public except as the law requires.

12. Beta and early-access features

Features labelled beta, preview or early access are provided “as is”, may change or end without notice, and may be less reliable than generally available features. They are not a commitment to ship a final product.

13. Third-party services

The service relies on third parties — payments (Stripe), email delivery (Resend), AI processing providers, hosting, database and file storage providers (such as Render, Vercel, MongoDB Atlas and Cloudflare), address lookup (Geoapify) and weather forecasts (MET Norway) — and optionally connects to services you choose (for example Google sign-in or QuickBooks). The Privacy Policy lists these by category. Their own terms and privacy policies apply to their parts of the service. We are not responsible for third-party outages, but plan credits may apply for extended platform outages at our discretion.

14. Availability and force majeure

We work hard to keep the service available and maintain a health-checked deployment, but we don’t promise uninterrupted service. Scheduled maintenance is announced in-app. We may change or discontinue non-core features with notice.

GridReader is not liable for delays or failures caused by events beyond our reasonable control, including internet or power outages, failures of third-party providers, natural events, labour disputes, war, or government action.

15. Electronic communications and e-sign

You consent to receive contracts, notices and records electronically, and to use electronic signatures where the product offers them, under applicable law including Alberta’s Electronic Transactions Act and, for US users, the ESIGN Act and UETA as adopted in your state. You can withdraw consent by closing your account, but that may prevent further use of features that require electronic delivery.

16. Export controls and sanctions

You may not use the service if you are prohibited under Canadian or US export control or sanctions laws, or in territories subject to comprehensive sanctions. You will not use the service to violate those laws.

17. Suspension and termination; data export

• By you: cancel any time from the Billing page (§3 applies). Before closing, you can download your data from Settings → Your data (spreadsheet zip and, for technical users, a backup file). Account closure is started there and takes effect after 14 days unless you undo it. From the day you ask, your plan won’t renew; when the account closes, billing stops, everyone is signed out, and an unfinished 12-month commitment raises the closing invoice described in §3. Your account data is deleted 90 days after the account closes; billing and tax records are kept as the Privacy Policy explains.
• By us: we may suspend or terminate access, at our discretion, for abuse of the service, non-payment, breach of these terms, unlawful use, or legal or security risk — with notice where practical. On closure we delete or anonymize your personal data per the Privacy Policy, subject to legal retention.

18. Disclaimer of warranties

To the extent permitted by applicable consumer-protection and other law (including Alberta and other Canadian consumer rules that cannot be waived), the following applies.

The service is provided “as is” and “as available.” Except for commitments expressly stated in these terms,GridReader disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, title and non-infringement. We do not warrant that measurements will be error-free or suitable for any specific bid or installation.

19. Limitation of liability

To the maximum extent permitted by law, GridReader is not liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, lost bids, material over- or under-orders, or installation costs, arising from the service or from AI-generated results you did not verify (§5). Our total liability for any claim relating to the service is limited to the fees you paid us for the service in the twelve (12) months before the claim. Some jurisdictions do not allow certain limitations; in those cases our liability is limited to the maximum extent permitted.

Nothing in these terms limits or excludes liability for fraud, for gross negligence or intentional misconduct (in Quebec, intentional or gross fault), for bodily or moral injury caused by fault, or any other liability that cannot be limited or excluded by law.

20. Indemnity

To the extent permitted by law, you agree to indemnify GridReader and its people against third-party claims, and the resulting losses and costs (including reasonable legal fees), to the extent they arise from: content you upload that you had no right to upload; your breach of these terms or of the law; or your contracts and disputes with your clients, suppliers, crews or subcontractors. This does not apply to the extent a claim is caused by our own breach of these terms, negligence or misconduct. We will tell you promptly about a claim and let you take part in its defence.

21. Disputes, class-action waiver and jury waiver

These terms are governed by the laws of the Province of Alberta and the federal laws of Canada applicable there, without regard to conflict-of-laws rules, and the courts of Alberta (including Edmonton) have jurisdiction. This choice does not take away the protection of any law of the place where you are located that cannot be set aside by agreement; where such a law gives you the right to bring a claim in your local courts or under your local law, you keep that right. US users: Alberta law governs to the extent your state’s mandatory laws allow.

To the extent permitted by law, you may bring claims only in your individual capacity — not as a plaintiff or class member in any class, collective or representative proceeding — and you and we each waive any right to a jury trial. If the class-action waiver or the jury waiver cannot be enforced for a particular claim, that waiver does not apply to that claim, and the rest of these terms still applies.

22. Relationship of the parties

You and GridReader are independent contractors. These terms do not create a partnership, joint venture, employment or agency relationship.

23. Assignment

You may not assign these terms without our prior written consent. We may assign them in connection with a merger, acquisition, corporate reorganisation or sale of assets.

24. Notices

We may give notices by email to your account address, in-app message, or posting on the service. You may give notices to us at support@gridreader.com (privacy: support@gridreader.com; copyright: support@gridreader.com).

25. Changes

We may update these terms. Material changes are announced by email and in-app notice at least 30 days before they take effect, with the date they take effect. If you don’t agree, you can cancel or close your account before then; continuing to use the service after that date means you accept the updated terms. Changes required by law or to fix security issues may take effect sooner.

26. Severability, no waiver, survival and entire agreement

If a court finds any part of these terms unenforceable, the rest still applies. A failure to enforce a provision is not a waiver. Sections that by nature should survive (including intellectual property, disclaimers, liability limits, indemnity, disputes and this section) survive termination. These terms and the Privacy Policy are the entire agreement between you and GridReader about the service and replace prior discussions on the same subject.

27. Contact

GridReader · support@gridreader.com

See also our Privacy Policy · Conditions (FR) · Confidentialité (FR).